Flexiroam X is a thin microchip that is attached to your existing SIM card and enables you to access Flexiroam’s low cost data roaming whilst overseas, connecting you to the local networks. It is an easy one-time application to overcome the hassle of switching SIMs every time you travel. Click here to download the Flexiroam X app now!
Help Center
Frequently Asked Questions (FAQs)
About
How does this product work?
To use Flexiroam X, you will have to apply the microchip on the top of your existing SIM card and activate it through the Flexiroam X mobile app. After that, you can easily switch to Flexiroam X network when you travel and switch back to your home network when you return.
Can I still receive phone calls from my number?
After you've switched to Flexiroam X network, you will not be able to receive phone calls. This protects our users from being charged by their home telcos. However, users can use any applications that requires data and make calls with them.
How can I use my Data?
To start using your Data, purchase a Starter Plan which comes with a FREE X Microchip. The Starter Pack contains an X-Microchip that enables you to use mobile data in over 100 countries.
Can I use the FLEXIROAM X microchip with an inactive (expired or terminated) SIM card?
Theoretically, it will work on inactive SIM card, but it’s not something that we would suggest our users to do. If you happen to stumble upon the issue where by it says ‘Undetected SIM’ please remove the microchip and contact our support team for a replacement.
Do you have customer service?
Yes we do. You may Call or Whatsapp any of the numbers below. You may also drop us an email. We're always ready to help.
Daliso Ngoma: +2776 766 7684
Mubarak Show: +6017 379 7043
What devices are the Flexiroam X compatible with?
The Flexiroam X is compatible with most unlocked internet enabled iOS and Android mobile devices with any SIM sizes. Please check with your local service provider if you need to unlock your device to enable network service by other telco providers.
Note that the Flexiroam X-Microchip will not work on Nano SIMs cut from micro or regular SIM and micro SIMs cut from regular SIM due to the thickness of the SIM.
Known incompatible devices:
- Redmi Note 2
- Mi 4i
- Samsung Galaxy Note 5
- Sony Xperia M5
- Sony Xperia M5 Dual
- Sony Xperia C5
- LG F800K
- LG V20
- Samsung (Korean Version Models except SM-A530N, SM-N950N , SM-G950N , SM-G955N )
Flexiroam X App
Where do I download the Flexiroam X app?
You can download the Flexiroam X app from iOS App Store and Google Play store.
Can I use the Flexiroam X app without a Flexiroam X microchip?
Yes, but you will not be able to enjoy low cost roaming data without the X Microchip. The Flexiroam X app will allow you to:
- Subscribe to Flexiroam X Data Plans
- Check your data balance
- Recharge your data balance at an attractive rate
- Make international calls to mobile or fixed lines
Without the Flexiroam X Microchip, you will not be able to utilize any data you have accumulated in the Flexiroam X app.
Do I have to create an account to use the app?
Yes, to use all the features in the app, you will need to register and create an account.
How to remove the Flexiroam X-KIT from notification drawer?
1. Go to the SIM Toolkit (the place where you do the switching between Home SIM and FlexiroamX)
2. Select Flexiroam X-kit > About > X-Notification > Choose *Off*
What payment methods are available via the app?
You can pay via credit/debit card. Available for Visa and Mastercard.
What currency will I be charged in?
All transactions will be conducted in USD.
Will the data that I've purchased expire?
Data purchased will be valid according to the purchased plans. You may check the validity of your data in the Flexiroam X app.
Purchasing Xtra Data Plans
Why does the Flexiroam X App not showing “Get Xtra Data” option in the app dashboard?
Before you can see the “Get Xtra Data” option, kindly ensure
- You have purchased the first time Starter Plan
- You have scanned the Flexiroam X microchip that you received with your Starter Plan purchase
Why does the App show "Invalid card"? My Card is Valid and I have checked with my bank on the validity?
Kindly check with your bank, if online transaction is enabled for your credit/debit card.
How to purchase Xtra data plans (Without existing credit/debit card details)?
- Tap on "Get Xtra Data" in the App Dashboard
- Select the package you wish to purchase
- Tap "Confirm Order"
- Enter your credit/debit card details
- Tap "Confirm and Pay"
How to buy extra data (With existing credit/debit card details)?
- Tap on "Get Xtra Data" in the App Dashboard
- Select the package you wish to purchase
- Tap "Confirm Order"
- Select your credit/debit card
- Tap "Confirm and Pay"
Can I purchase Xtra Data plans for another account?
At the moment you cannot purchase Xtra Data for a different account and vice versa
Payment Unsuccessful?
- Your card has expired
- The card billing address has been changed
- Insufficient funds in your account
- Your bank doesn’t allow recurring charges
- Your card is not authorized to make online transactions
What are the available channels to purchase Xtra Data plans?
You can only purchase via the Flexiroam X App with your credit/debit card.
Any restrictions on the purchased data?
No restrictions on the data, you can use the data for data voice calls, data messaging, emails and etc.
Does extra data get throttled?
No, Flexiroam X data will not be throttled
Make Calls with Flexiroam X App
Why does outgoing calls show a different number?
You will need to verify your mobile number in order for your number to be shown on the receivers end when you call.
How do I verify my number?
- Tap on Call (second to last options)
- Tap on "Add your Caller ID"
- Tap on "Verify" when prompted
- Enter your mobile number and tap on "Continue"
- You will see your 6-digits code
- Do expect to receive a call within 1 minute
- During the call “Key in the 6 – digit code” when prompted by the operator
- Your caller ID will be verified once the process is done successfully
What are the call charges?
- If you have an active Data Plan, the call rate per minute is 10MB
- If you do not have an active Data Plan, the call rate per minute is 50MB
Can I receive calls with Flexiroam X App?
Not at the moment, but we are striving to bring the feature to you very soon.
Can I call Toll Free numbers?
No, calling Toll free numbers is not allowed with Flexiroam X app
Can I search for contacts?
Yes, your saved contacts will be loaded into the Flexiroam X App automatically
How long does the call take to connect?
This is dependent on your network signal, it should take less than 10 secs with 3G/4G network
What's the minimum data balance I need to make calls?
You need a minimum of 100MB to make calls (with or without membership subscription)
Will my Home SIM card (Local SIM card) be charged?
No, there will be no charges to your Home SIM for calls made through Flexiroam X app
Can I purchase a number for receiving calls in Flexiroam X App?
No, this feature is not available in the Flexiroam X app
Travellers' Diary
Usage Overseas
Will the data that I've purchased expire?
You can expect up to 4G data speed in 4G enabled countries. Click here to see if your destination is covered.
Will I be able to use Flexiroam X in the country I am travelling to?
You will be able to use Flexiroam X when you travel to any of our supported countries. Click here to see if your destination is covered.
What happens when I run out of my data allowance?
- You can easily purchase the Xtra Data Plan in the Flexiroam X app at an attractive rate
- Redeem free data through events/promotional giveaways or weekly giveaways.
Is there a risk of accidentally using my original Telco’s roaming data while overseas?
No, when you have Flexiroam X enabled/toggled on, it will only consume data from your Flexiroam X allowance. In order to use roaming data from your original Telco, Flexiroam X must be disabled/ toggled off.
Can I use Wi-Fi when I’m roaming with X?
Yes, your phone’s Wi-Fi functionality will not be affected by Flexiroam X.
Will I be able to receive calls or SMS while using X overseas?
No, to receive calls or SMS on your personal number, you will need to disable/toggle Flexiroam X off.
Why is my data diminishing so fast?
First, check if you have any applications or updates running in the background. If you believe that your data balance is incorrect, please contact us at support@flexiroam.com.
Other Relevant FAQs
How to Sign Up?
- Launch the app on your mobile device and select "Sign up / Login"
- Select one of the options (Google, Facebook, Email) to register
- Done!
How to Log In?
- Launch the app on your mobile device and select "Sign up / Login"
- Select the option (Google, Facebook, Email) that you have used to register your account
- You are in!
Unable to Receive Notifications/ Notifications Are Not Shown on Lock Screen
Allow notifications from Flexiroam X App when installed. For Android, you need to allow the App to receive notifications on your Settings. For iOS user, go to Settings, select ‘Flexiroam X App’ and enable notifications and choose your preferences.
Unable to Receive Notifications/ Notifications Are Not Shown on Lock Screen
Allow notifications from Flexiroam X App when installed. For Android, you need to allow the App to receive notifications on your Settings. For iOS user, go to Settings, select ‘Flexiroam X App’ and enable notifications and choose your preferences.
Unable to Update the App / the App Is Not Accessible
Did you disable update for the Flexiroam X App?
You might have to check permissions to allow the app to access the network/phone data in your settings.
The Microphone Is Not Working/ Other Users Can't Hear Me
Allowed Flexiroam X app to access to microphone under permissions when you installed it.
(Android)You might need to check permissions in settings to allow the app to use your Phones Microchip
(iOS) Open the settings, scroll down until you find "Flexiroam X App"
Make sure that microphone is enabled and choose your preferences
Did you drop your phone or did your phone get damaged recently, where the microphone might have been faulty?
Unable to Hear Others/Speakers Not Working
Allow Flexiroam X App to access speakers under permissions after the X Microchip is installed.
For Android, allow permissions in Settings for the App to use your Phones Microchip
For iOS user, open Settings, select Flexiroam X App and ensure the speakers is enabled and choose your preferences
Promo Code Failed
Go to Settings
2. Select More Networks
3. Select Mobile Networks
4. Turn On Data Roaming and Mobile Data
5. Select Access Point Names
6. Add a "New APN"
7. For "Name:" section type in flexiroam
8. For "APN:" type in flexiroam
9. Leave the rest as it is.
10. Save the newly created APN
11. Select the newly created APN; flexiroam
How to setup APN for iPhone
Go to Settings
2. Tap at Cellular/Mobile
3. Turn on Data Roaming and Cellular or Mobile data,
4. Turn off EU internet
5. Tap at Cellular Data Network or Mobile Data Network
6. At "APN:" section, type in flexiroam
7. Leave the rest as it is.
8. Tap at Cellular Data Network or Mobile Data Network; left top corner of your phone
Which network should I connect to use my Flexiroam X data plan?
By default the Flexiroam X microchip will automatically connect to the strongest signal from the available operators; our providers. But in the event that you are not satisfy with it you may manually change it accordingly.
Full list is in the Flexiroam X App, under Coverage.