Help Center

Flexiroam X is a thin microchip that is attached to your existing SIM card and enables you to access Flexiroam’s low cost data roaming whilst overseas, connecting you to the local networks. It is an easy one-time application to overcome the hassle of switching SIMs every time you travel. Click here to download the Flexiroam X app now!

To use Flexiroam X, you will have to apply the microchip on the top of your existing SIM card and activate it through the Flexiroam X mobile app. After that, you can easily switch to Flexiroam X network when you travel and switch back to your home network when you return.

After you've switched to Flexiroam X network, you will not be able to receive phone calls. This protects our users from being charged by their home telcos. However, users can use any applications that requires data and make calls with them.

To start using your Data, purchase a Starter Plan which comes with a FREE X Microchip. The Starter Pack contains an X-Microchip that enables you to use mobile data in over 100 countries.

Theoretically, it will work on inactive SIM card, but it’s not something that we would suggest our users to do. If you happen to stumble upon the issue where by it says ‘Undetected SIM’ please remove the microchip and contact our support team for a replacement.

Yes we do. You may Call or Whatsapp any of the numbers below. You may also drop us an email. We're always ready to help.

Daliso Ngoma: +2776 766 7684

daliso@africantechno.com

Mubarak Show: +6017 379 7043

mubarak4bizz@yahoo.com

The Flexiroam X is compatible with most unlocked internet enabled iOS and Android mobile devices with any SIM sizes. Please check with your local service provider if you need to unlock your device to enable network service by other telco providers.

Note that the Flexiroam X-Microchip will not work on Nano SIMs cut from micro or regular SIM and micro SIMs cut from regular SIM due to the thickness of the SIM.

Known incompatible devices:

• Redmi Note 2
• Mi 4i
• Samsung Galaxy Note 5
• Sony Xperia M5
• Sony Xperia M5 Dual
• Sony Xperia C5
• LG F800K
• LG V20
• Samsung (Korean Version Models except SM-A530N, SM-N950N , SM-G950N , SM-G955N )

You can download the Flexiroam X app from iOS App Store and Google Play store.

Yes, but you will not be able to enjoy low cost roaming data without the X Microchip. The Flexiroam X app will allow you to:

• Subscribe to Flexiroam X Data Plans
• Check your data balance
• Recharge your data balance at an attractive rate
• Make international calls to mobile or fixed lines

Without the Flexiroam X Microchip, you will not be able to utilize any data you have accumulated in the Flexiroam X app.

Yes, to use all the features in the app, you will need to register and create an account.

1. Go to the SIM Toolkit (the place where you do the switching between Home SIM and FlexiroamX) 

2. Select Flexiroam X-kit > About > X-Notification > Choose *Off*

You can pay via credit/debit card. Available for Visa and Mastercard.

All transactions will be conducted in USD.

Data purchased will be valid according to the purchased plans. You may check the validity of your data in the Flexiroam X app.

Before you can see the “Get Xtra Data” option, kindly ensure

1. You have purchased the first time Starter Plan
2. You have scanned the Flexiroam X microchip that you received with your Starter Plan purchase

Kindly check with your bank, if online transaction is enabled for your credit/debit card.

1. Tap on "Get Xtra Data" in the App Dashboard
2. Select the package you wish to purchase
3. Tap "Confirm Order"
4. Enter your credit/debit card details
5. Tap "Confirm and Pay"

1. Tap on "Get Xtra Data" in the App Dashboard
2. Select the package you wish to purchase
3. Tap "Confirm Order"
4. Select your credit/debit card
5. Tap "Confirm and Pay"

At the moment you cannot purchase Xtra Data for a different account and vice versa

• Your card has expired
• The card billing address has been changed
• Insufficient funds in your account
• Your bank doesn’t allow recurring charges
• Your card is not authorized to make online transactions

You can only purchase via the Flexiroam X App with your credit/debit card.

No restrictions on the data, you can use the data for data voice calls, data messaging, emails and etc.

No, Flexiroam X data will not be throttled

You will need to verify your mobile number in order for your number to be shown on the receivers end when you call.

1. Tap on Call (second to last options)
2. Tap on "Add your Caller ID"
3. Tap on "Verify" when prompted
4. Enter your mobile number and tap on "Continue"
5. You will see your 6-digits code
6. Do expect to receive a call within 1 minute
7. During the call “Key in the 6 – digit code” when prompted by the operator
8. Your caller ID will be verified once the process is done successfully

1. If you have an active Data Plan, the call rate per minute is 10MB
2. If you do not have an active Data Plan, the call rate per minute is 50MB

Not at the moment, but we are striving to bring the feature to you very soon.

No, calling Toll free numbers is not allowed with Flexiroam X app

Yes, your saved contacts will be loaded into the Flexiroam X App automatically

This is dependent on your network signal, it should take less than 10 secs with 3G/4G network

You need a minimum of 100MB to make calls (with or without membership subscription)

No, there will be no charges to your Home SIM for calls made through Flexiroam X app

No, this feature is not available in the Flexiroam X app

You can expect up to 4G data speed in 4G enabled countries. Click here to see if your destination is covered.

You will be able to use Flexiroam X when you travel to any of our supported countries. Click here to see if your destination is covered.

• You can easily purchase the Xtra Data Plan in the Flexiroam X app at an attractive rate
• Redeem free data through events/promotional giveaways or weekly giveaways.

No, when you have Flexiroam X enabled/toggled on, it will only consume data from your Flexiroam X allowance. In order to use roaming data from your original Telco, Flexiroam X must be disabled/ toggled off.

Yes, your phone’s Wi-Fi functionality will not be affected by Flexiroam X.

No, to receive calls or SMS on your personal number, you will need to disable/toggle Flexiroam X off.

First, check if you have any applications or updates running in the background. If you believe that your data balance is incorrect, please contact us at support@flexiroam.com.

1. Launch the app on your mobile device and select "Sign up / Login"
2. Select one of the options (Google, Facebook, Email) to register
3. Done!

1. Launch the app on your mobile device and select "Sign up / Login"
2. Select the option (Google, Facebook, Email) that you have used to register your account
3. You are in!

Allow notifications from Flexiroam X App when installed. For Android, you need to allow the App to receive notifications on your Settings. For iOS user, go to Settings, select ‘Flexiroam X App’ and enable notifications and choose your preferences.

Allow notifications from Flexiroam X App when installed. For Android, you need to allow the App to receive notifications on your Settings. For iOS user, go to Settings, select ‘Flexiroam X App’ and enable notifications and choose your preferences.

Did you disable update for the Flexiroam X App? 

You might have to check permissions to allow the app to access the network/phone data in your settings.

Allowed Flexiroam X app to access to microphone under permissions when you installed it. 

(Android)You might need to check permissions in settings to allow the app to use your Phones Microchip 

(iOS) Open the settings, scroll down until you find "Flexiroam X App" 

Make sure that microphone is enabled and choose your preferences 

Did you drop your phone or did your phone get damaged recently, where the microphone might have been faulty? 

Allow Flexiroam X App to access speakers under permissions after the X Microchip is installed. 

For Android, allow permissions in Settings for the App to use your Phones Microchip 

For iOS user, open Settings, select Flexiroam X App and ensure the speakers is enabled and choose your preferences 

Go to Settings 

2. Select More Networks 

3. Select Mobile Networks 

4. Turn On Data Roaming and Mobile Data 

5. Select Access Point Names 

6. Add a "New APN" 

7. For "Name:" section type in flexiroam 

8. For "APN:" type in flexiroam 

9. Leave the rest as it is. 

10. Save the newly created APN 

11. Select the newly created APN; flexiroam 

Go to Settings 

2. Tap at Cellular/Mobile 

3. Turn on Data Roaming and Cellular or Mobile data, 

4. Turn off EU internet 

5. Tap at Cellular Data Network or Mobile Data Network 

6. At "APN:" section, type in flexiroam 

7. Leave the rest as it is. 

8. Tap at Cellular Data Network or Mobile Data Network; left top corner of your phone 

By default the Flexiroam X microchip will automatically connect to the strongest signal from the available operators; our providers. But in the event that you are not satisfy with it you may manually change it accordingly. 

Full list is in the Flexiroam X App, under Coverage.